As our products are perishable, all food sales are final.
Sweet Novelette will be happy to replace any item(s) in the unlikely event that they might be spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Sweet Novelette is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your gift is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the gift and you will not be refunded.
For more information, Please contact us at 310 621 8909, Wed-Fri: 11am – 6pm, Sat-Sun: 10am – 5pm, CLOSED: Mon and Tue.